PAYMENT & DELIVERY
Payment: is made securely through Shopify with a credit or debit card, or alternatively via bank transfer, Paypal, cheque or cash. Our telephone number is 01273 326618.
Once payment has been received, you will receive an email confirmation of your order and we can then begin to arrange delivery of your purchase.
Please note, all items are available in our physical bricks and mortar shop. Should it arise that an item has been sold in the store as well as online, the online sale will be cancelled and any monies paid, immediately refunded.
Delivery: In the UK every item you buy from us is posted using insured ‘Special Delivery’ which during the week is guaranteed for the next day after posting. You will be notified of the tracking number and the anticipated day of arrival. If you require 'Emergency Delivery!!' please contact us for a price.
International Delivery: Outside of the United Kingdom delivery usually costs £12.50. For lower value items we use Royal Mail Tracked and Signed, but please check with us for latest delivery options as we often upgrade to FedEx courier for free. On International orders, the customer is responsible for all additional duties, taxes and/or tariffs related to delivery and customs that might incur, but be assured that we will do our very best to avoid these. We are very aware of worries regarding potential complications when shipping to or through Europe post Brexit, and are upgrading most orders to FedEx Courier 1-3 day shipping in order to speed up the process.
Giftwrap: All items come with a presentation box and items over £500 come with an insurance valuation. In the rare instance that the original box is available with an item, this will be included with the piece. We also offer a free gift-wrapping service. Please let us know on the payment page if you wish to take advantage of this service.
Boxes: We'd love to be able to send out each jewel in an original antique or vintage box, but sadly they are too expensive and scarce so this isn't a viable option. Our small boxes are of card with cotton starch wadding, or in the case of more expensive items, good quality boxes to preserve your jewels in. We use recycled tissue paper for gift wrapping and we are working towards sourcing recycled satin ribbons for gift wrapping.
Packaging: We keep and where possible reuse the packaging materials in which deliveries are sent to us (we hope you don't mind this). Our padded envelopes are entirely made of recycled paper with shredded recycled paper padding. We use recyclable bubble wrap (when we occasionally run out of the preferred option of 2nd hand packaging).
